About Us

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About Us

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About Us

At The Mortgage Mum, we can offer you more than just a mortgage. We aim to educate, support and take care of our clients, affording them the time and space they need to better understand their finances and explore their relationship with money. We believe that mortgages should be adapted to support our changing needs and lifestyles, not that people should have to bend over backwards to obtain a ‘standard mortgage’.

A bit about our Founder

Sarah Tucker is the Founder & Managing Director of The Mortgage Mum. She created The Mortgage Mum from the perspective of a busy working mum, after qualifying as a Mortgage Broker in 2015, whilst her daughter, Sienna, was just 18 months old. She’d returned to the mortgage industry after enjoying her role as an administrator in the sector earlier in her career. In her spare time Sarah is passionate about singing, appearing on The Voice UK in 2019, where she was coached by the likes of Jennifer Hudson, Tom Jones and Will I Am. She believes that balance is the key to happiness and promotes self-development, self-care and spirituality. She hopes to inspire both clients and colleagues with this message throughout her coaching, mortgage advice and podcast. Sarah’s favourite part of being a Mortgage Broker was making a difference in peoples’ lives. Whether through coaching, mortgage advice or helping people understand the underlying emotions that defined their relationship with money. Although she is now a non-advising principle, she continues to love the feeling of empowering women all over the UK to train as Mortgage Brokers and create a better life for themselves.

Are you Regulated?

The Mortgage Mum Limited is an Appointed Representative of Mortgage Intelligence Ltd, Roddis House, 12 Old Christchurch Road, Bournemouth, Dorset, BH1 1LG which is authorised and regulated by the Financial Conduct Authority. Mortgage Intelligence Ltd Financial Services Register number is 305330. Mortgage Intelligence Ltd permitted business is advising on and arranging mortgages and general insurance. You can check this on the Financial Services Register by visiting the FCA website or by contacting the FCA on 0800 111 6768

Tell us about The Mortgage Mum Team

The Mortgage Mum are a team of twenty female brokers, with over sixty years of experience between us. We plan to continually expand over the coming years.

How many lenders do you work with?

We work with a range over fifty high street and specialist mortgage lenders across the UK, allowing us to find the most appropriate mortgage product for almost every applicant.

What fees can I expect to pay?

At The Mortgage Mum, our initial consultation period is completely free. We don’t charge for our services until we complete your mortgage application, at which point we’ll be 99% sure that your application will be accepted. At the time of application, we charge a one off fee of £250 for those applying for a loan of £300k or less. Those who work for the NHS, Emergency Personnel and Military services will not be charged an application fee.

What products and services do you provide?

At The Mortgage Mum, we offer full and comprehensive support to our clients. As well as mortgage advice, we can help you to source both personal and business related insurance policies, such as; life insurance, critical illness cover, income protection, business protection and even building and contents insurance. We are able to refer you to estate agents and solicitors for services such as equity release, wills, valuers and second charge loans. As we are not exclusively attached to any estate agents, you can feel sure that our advice is based on experience.

What type of clients can you help?

We welcome clients from all walks of life at The Mortgage Mum. Our team understands that there really is no typical modern family and no typical career. Despite our many differences, we all need help to find that perfect place we call home. Our aim is to provide support to anyone who needs our help, but with particular recognition of the fact that mortgages are by no means a ‘one size fits all’ product. Our long list of happy clients include; first time buyers, young people, divorced, separated and single-parent families and investors. Whatever your financial or life circumstances, we will do our utmost to fulfil your needs.

How do we differ from other brokers?

As an all-female brokerage, we feel that our services are offered from a place of empathy and understanding. Naming the firm The Mortgage Mum goes further than the literal meaning of a business created by a Mum. We want our clients to feel cared for and offer them a trusted source of advice. We believe that money is an emotional tool, with which, as people, we can hurt ourselves and each other. We want to help you understand and overcome the hurdles created by money-related habits and behaviours. We are passionate, enthusiastic women dedicated to promoting more balance, flexibility and equality in the financial services industry. Our goal is to make a difference not only within the industry, but also, the lives of our clients.

What do your customers say about you?

At The Mortgage Mum, we are happy to go the extra mile for every single one of our clients and it shows in the wonderful reviews, messages and gifts we receive from our clients!

Our ethos

The Mortgage Mum is more than just a mortgage broking firm. It is a movement. We are looking to carve a brand-new path in the financial services industry. First, creating space for women in a very male-dominated industry, and secondly supporting flexible working for families across the UK, proving that working flexibly can work well in a role like this. Amazing customer service, an inspiring flexible working environment and a community of women supporting one another; rather than competing for space. This is The Mortgage Mum movement, and we invite you to join us.

Sarah’s approach

Your mortgage is so much more than just an interest rate. With the right advice, you can really make your mortgage work for you and your family. You can use it to enhance your life, help you achieve your goals and work towards your future aspirations. We want to get to know you and your family, so we can work with you to help you get there. We truly care; and this is reflected in the service we give.

Our team

Sarah and her handpicked team of Mortgage Mums have a wealth of life experience as well as financial. They are driven, focused, passionate women who want to make a difference in the lives of their customers. Their service reflects this passion, and you’ll feel totally supported by them. Whatever your needs, they can help!

Why The Mortgage Mum