Complaints procedure

We treat all complaints seriously and we aim to deal with them quickly, objectively and fairly. You can make a complaint to us via any of the following methods:

1. What to do if you have a complaint – UNREGULATED SALES

If you wish to register a complaint, please contact us:

In writing to: New Leaf Distribution Ltd, Complaints Department, 165-167 High Street, Rayleigh, Essex, SS6 7QA.

Or by phone on 01702 431130 or by email at complaints@newleafgroup.co.uk

2. What to do if you have a complaint – REGULATED SALES

If you wish to register a complaint, please contact us:

In writing to: New Leaf Distribution Ltd, Complaints Department, 165-167 High Street, Rayleigh, Essex, SS6 7QA.

Or by phone on 01702 431130 or by email at complaints@newleafgroup.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service:
Email at complaint.info@financial-ombudsman.org.uk
Phone on 0800 023 4567 or 0300 123 9 123.